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4.4 Strategies to ensure the appropriate implementation of information technology

(This section should be read in the context of the proposed WONCA Policy on Using Information Technology to Improve Rural Health Care, 1998).
Information technology and telehealth offers a major potential benefit for rural health care. Specific telehealth applications may provide rural practitioners with rapid access to clinical specialist support and there are many possibilities for the use of information technology to support and train rural doctors.
In any telehealth development it is essential that the experts involved have an understanding and respect for rural cultures or rural health services. Otherwise it may spell the end of locally responsive health services.
Developments in this field may be helpful in the delivery of high quality care in rural and remote areas provided they facilitate enhancement of local skills and services.
Failure to base new developments on local rural needs, and lack of consultation with rural stakeholders may result in the establishment of inappropriate models of health care and undermine locally based services.
Telehealth is the use of electronic multimedia to deliver health services from a distance. Planning for rural telehealth services must include consideration of the range of telehealth services appropriate to local healthcare needs and services. The cultural and social contexts into which the services are being introduced must be understood, and services must be appropriate to support or enhance local rural health services, not replace them.

Strategies
4.4.1 Information technology solutions should be needs based, planned locally and empower local communities to take decisions on matters affecting their own lives. Example, computer prescribing, CME on the Net, use of digital cameras and store and forward technology
4.4.2 Information technology must supplement and not supplant the individual focus of health care. Example, recognise the legitimacy of telemedicine consultations.
4.4.3 All rural and remote health care workers need to have access to reliable basic telecommunications in their own communities. National governments and organisations should facilitate access to, and use of modern telephonic communications, information technology and telehealth applications to support rural practitioners and enhance rural health care.
4.4.4 Training in the use of computers and information technology should be incorporated into the basic training of all health care practitioners and should be provided for practitioners already in rural areas.
4.4.5 Rural practitioners need to be involved in the field of research and development into telehealth and such research should seek to assess the real value of technology to the local community.
4.4.6 WRITE (WONCA Rural Information Technology Exchange) should continue to act as a forum and to advocate for appropriate information technology within WONCA in cooperation with the WONCA Working Party on Rural Practice and the WONCA Working Party on Informatics.
4.4.7 Evaluation of currently available technologies with their appropriate implementation. Example, computerised prescribing.
4.4.8 Facilitate the distribution of computers to developing countries.


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