Introducing Human Factor Science in Primary Health Care

March, 2023

The WONCA Working Party on Quality and Safety held a 1.5-hour webinar on introduction to human factors and the role of this science in primary health care.  

To implement the WHO Global Patient Safety Action Plan 2021-2030 strategy 2.4 requires a strong Human Factors perspective and input from primary health care in order to strengthen the resilience of primary care organizations and clinical practices.  

This free webinar for healthcare professionals, policy makers, researchers, and medical educators, aimed to explain what human factor science is, how it affects primary health care and Understand shared lessons on human factors from other high-risk industries, such as aviation.

The session was hosted by Prof. Jose M Valderas, Chair of WONCA Working Party on Quality and Safety, Head Division of Family Medicine, Yong Loo Lin School of Medicine Singapore, and Dr Maud Nauta, GP and WONCA Working Party on Quality and Safety lead on Human Factors.

The programme included: 

• Introduction: Human factors in Primary Health Care-what does it mean?
Speaker: Dr Maud Nauta MRCGP MAS Patient Safety and Healthcare Quality, Human Factor Trainer and WONCA Working Party on Quality and Safety lead on Human Factors, Affiliate Member Chartered Institute of Ergonomics and Human Factors. 

• Using a Human Factors Approach to Improve Electronic Health Record (EHR) use in Primary Care.
Speaker: John W. Beasley MD, Professor Emeritus, Department of Family Medicine, and Community Health, University of Wisconsin and Honorary Associate University of Wisconsin School of Engineering, Department of Industrial and Systems Engineering.

• Lessons learned from Human Factor integration in Aviation.
Speaker: Peter Nataraj, Senior First Officer, and Human Factor Trainer Commercial Aviation.

• Panel Discussion and Closure.

A second webinar is planned for 2023: on how practicial human factor toolkits can help in day-to-day primary health care practice. Stay tunned for more information and registration details.